A Different Kind of Clinic at Westfield London: Private, Proactive Healthcare for Modern Life

When we first chose the location, in the prestigious new Health and Wellness Village, the vision was to build something slightly unexpected: a calm, private clinical environment in the middle of one of the busiest places in London. What has been most satisfying is already seeing how naturally people have embraced it. Many arrive curious, some cautious, others already focused on optimising their health, but almost all leave appreciating the sense of quiet discretion the space provides.

Design played a huge role in this. From the beginning, we wanted the clinic to feel sheltered from the pace outside. The sound softens, the lighting is warmer, and everything is arranged to give people privacy and time. Even though thousands of people pass by each hour, inside it feels measured and unhurried. The contrast between a busy mall and a calm clinical space defines the experience more than we expected.

One of the biggest differences at Westfield, compared with our other clinics, is spontaneity. We decided early on to encourage walk-in appointments, and it changed the rhythm of the space. Some people plan visits, but many simply pass by, step in, and start a conversation about their health. That accessibility has made care feel more natural and less formal.

We also realised that for many visitors, this clinic would be their first experience with IV drip therapy. To make that first step easier, we introduced the Express Drip, a faster, simpler, lower-cost option. Over the past year, it has become a gentle entry point for people who are curious but unsure, and a practical choice for those short on time.